What is an IT help desk?
An IT help desk is a software that helps users solve their problems through a single (or multiple) point of contact. IT help desks allow users to troubleshoot problems, track their issues, and get assistance regarding products or services.
Smarter, simpler ITIL
Tailor your ITIL implementation for a perfect fit. Zendesk software enables ITIL processes365体育备用网站 without the typical ITIL tool complexity, so you can put your focus where it counts. And with our flexibility and analytics, your help desk is a system that truly facilitates continuous improvement—the core ITIL tenet.
Automate and track key operations
Zendesk's powerful automation tools help IT teams manage incidents, events, problems, and service requests easily365体育备用网站. Pre-defined responses called macros solve common problems faster. Tag issues to report, categorize, and track problem management across tickets. And keep track of phones, computers, monitors, and more, whether or not they're in the office, by integrating your help desk with common IT asset management tools.
Help employees help themselves
Spend less time on password resets and common IT management questions with an intuitive self-service employee knowledge portal. And with multi-channel ticketing systems on email, web forms, chat, phone, and mobile, there are multiple ways for your employees submit a ticket to you on the channel they prefer, even if they're not in the office.
Powerful analytics for informed decisions
Track key help desk metrics365体育备用网站 like first response time and time to restore with Zendesk's pre-built reports—or build a custom report. Align your reporting to ITIL best practices and report on incidents, problems, and change requests. Discover and view which issues create the most work and provide self-service tools or automate process management to eliminate them.
A FLEXIBLE PLATFORM THAT IMPROVES ALONG WITH YOU
Zendesk is an open platform that extends according to your needs. Choose from 380+ apps from our marketplace and integrate with IT tools like Oomnitza, Myndbend, Okta, OneLogin, LogMeIn and more. And our well-documented open APIs, chat and mobile SDKs help you innovate and customize your IT help desk.
Zendesk is a powerful tool. Quite simply, it means we don’t miss anything important.
David Desinger
L'Oreal
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An IT service desk built on Zendesk
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QUICKEST TIME TO VALUE
Deploy Zendesk quickly and easily without expensive consulting or training.
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REDEFINING ITSM
365体育备用网站See why Xero chose Zendesk for its flexible integrations and ease of use.
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BETTER DECISIONS WITH BETTER DATA AND ANALYTICS
365体育备用网站Measure team performance, uncover process inefficiencies, and track service satisfaction with employee Net Promoter Scores.
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DESIGNED FOR INNOVATION, BUILT TO SCALE
Being a SaaS solution means seamless upgrades. Our open APIs and apps marketplace mean easy integration.
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