Zendesk for manufacturing
Produce better customer experiences
365体育备用网站Manufacturers need to focus on producing high quality goods on time. But in order to really deliver, they also have to maintain strong relationships with suppliers, distributors, and customers. Zendesk’s customer service and engagement software helps integrate systems, automate workflows, and improve collaboration, so businesses can build the best experiences for everyone along the supply chain—especially customers.Schedule a demo
The Zendesk for manufacturing approach
Bring it together to make it all better
365体育备用网站Let the data flow and communicate like a pro—across teams, departments, suppliers, and distributors around the globe. With Zendesk, you can seamlessly integrate key information from customer communication channels, business applications, and backend systems. And that makes it easier to collaborate and resolve customer inquiries quickly.
Learn more about the Zendesk platform
Make it easy to get in touch
365体育备用网站Good communication is key in any industry. With Zendesk, manufacturers can open more channels of communication, like email, online chat, and phone, with dealers and distributors to address service inquiries and drive sales, or deliver exceptional service directly to end-users.
Learn more about the Zendesk Suite
Make the most of your time
365体育备用网站Eliminate manual tasks, reduce errors, and make everything more efficient. Zendesk makes it possible with advanced workflow capabilities, AI-powered automations, and knowledge management solutions for customer self-service and ticket deflection. Empower agents with customized workspaces, in-context access to internal knowledge, and time-saving tools like triggers and macros.
Learn more about collaboration tools from Zendesk
Lock it down
365体育备用网站It’s difficult to keep up with changes to regulation and data privacy policies. Zendesk offers peace of mind with enterprise-grade security features, so manufacturers can start with the highest standards and go up from there.
Learn more about Zendesk Security
Go big and grow
365体育备用网站With Zendesk, you can hit the ground running and stay agile, so your teams can quickly onboard new agents and launch new divisions or products. Zendesk scales with your support operations so it will never be your bottleneck. If needed, our team of experts can configure and integrate any product to fit your team’s needs—no matter how complex.
Learn more about Zendesk services
Learn more about how innovative manufacturing organizations use Zendesk
365体育备用网站Keep things easy
Help them on any channel
“We needed something flexible and easy to implement. Zendesk integrated all channels and gave us the flexibility to implement in the way that we needed.”
Orlando Gadea Ros
Learn howuses Zendesk to improve post-purchase experiences with omnichannel support
365体育备用网站Power channel partners
Customer satisfaction in the bag
“Zendesk has helped us strengthen our partnerships with our distributor channel.”
Learn howsupports over 5,000 distributors efficiently with streamlined workflows and integrated systems