Zendesk omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus.
365体育备用网站Let customers reach you in whichever way is best for them—web, mobile app, email, voice, or chat—and easily continue the dialogue across every channel.
An integrated interface means better context, smoother interactions, and less repetition. That means happier agents—and happier customers.
Reporting across all dashboards is consolidated, so it’s easy to manage and monitor all of your channels from one place.
365体育备用网站See how choosing the right channels for your business is easy with Zendesk.
Download the guideZendesk Support365体育备用网站 is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.
It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to. It’s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot365体育备用网站, to increase customer and agent satisfaction while also reducing support costs.
Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat365体育备用网站 and Message, you can also proactively engage customers—in real-time and in context. That way customers can get the attention they deserve.
For complex problems—like placing a complicated order or re-booking a flight—customers often call to get more personalized support. Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Choose the products that work best for your company. Start off with The Zendesk Suite for a package deal, or tailor your experience with specific channels—we’ve got you covered either way.
Everything you need to be everywhere your customers are, wrapped up in one pretty package.
A personalized approach to omnichannel support for enterprise customers.
The CX Transformation Imperative, Forrester, September 2016. Results are based on compound annual growth rates from 2010 to 2015. Source of results is US Securities and Exchange Commission Filings.
365体育备用网站Learn how Zendesk’s omnichannel approach improves customer experience
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