Getting started with Sunshine

Engaged employees and collaboration: how internal help desks help

How to handle customer complaints: 10 tips to manage them better

Sell more
<5 min.

Here’s why your prospecting emails aren’t being read by execs, according to an exec

How to grow your business through customer relationships in 2020

A guide to mobile CRM

The Zendesk Customer Experience Trends Report 2020

Download: The best hold music since ‘Careless Whisper’

Providing great social media customer service

Here’s what it takes to be a great customer service leader

Building a strategic sales plan

The secret to a better CX: an improved agent experience

CRM
<5 min.

How to justify your sales CRM cost

How Homebridge scaled with Zendesk

CRM
<5 min.

Optimize your sales CRM to improve customer service

The best commercial forum software

How 8 companies deliver exceptional customer experience at scale

3 ways customer feedback software can improve the customer experience

Why enterprise companies’ employees need help desk software

4 steps to optimize your customer service technology

How to improve agent productivity for a better CX

5 - 10 min.

Why inbound call centers are more relevant than ever

What is an issue tracker?

Meet your customers anywhere. Go omnichannel.

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